Jackie & Ray

Below is the note I sent to our team- I wanted to also tell you both thank you!  I really appreciate the help and support you all provide for the 3 days before our team got in there.

Please know you were a key part of our teams success.

Hope you both have a great weekend.

Carolyn

*Thank you all very much for the role you played in getting room 414 ready for the students return tonight.  I am amazed what this team accomplished in 4 days (with one day being a major snow storm that require a lot of work and things more challenging for folks to gt to work).

This week, as crazy as it has been, is a reminder to me to never underestimate the power of a team.  When we work together we can accomplish great things.  I know the students are very happy and excited to return tonight.  I think they are going to be very happy with their new home.

Carolyn

Thank you so very much for the amazing job you did on my basement!  It looks amazing!

Hi Jason, 

Hope you are hanging in there.  Sounds like you(SERVPRO of Madison) are super busy.  Just wanted to send you a quick note to tell you what a delightful daughter you have.  Katie is here today with Claudia and she is just a sweetheart along with being a very conscientious and hard worker.  Given the last few days of hiccups, it was such a pleasant and refreshing day to have Katie and Claudia here today.

Take Care.  Almost to the finish line!!!

Dear SERVPRO of Madison,

Thank you for getting the mold out of our school so we can learn!

Dear SERVPRO of Madison,

Thank you for cleaning the mold at our school quickly and efficiently.

You helped us get back to learning and growing by removing the mold.

The company (SERVPRO of Madison) that you had clean this unit did an exceptional job.  Vicki and I spent about an 1 1/2 going over everything to make sure.  We were very impressed.

In July of 2016 we experienced water damage and mold problems in our home in Lodi.  We were out of town when the damage happened.  Our insurance company referred us to SERVPRO of Madison to help us with the clean up and what a great recommendation.  The team lead by Kevin Masanz was outstanding.

Kevin was absolutely wonderful to work with.  He was conscientious in every aspect of his job.  Each question was answered and concern cared for by Kevin's team.  The people we worked with are polite, thorough, and very aware of our needs. Kevin was prompt in returning calls and following through on requests.  Although we have not yet returned to Wisconsin to see the "finished Product" we have every confidence that the house will be in excellent condition.

Thank you for your attention to detail and outstanding customer service given by SERVPRO Of Madison and especially Kevin and his team.